Meet DuSpec+ LiveChat team member, David Jarvis

DuSpec+ LiveChat is a quick, convenient way to connect with an expert for fast answers to all your product and project specification questions.

Designed to meet the needs of architects, specifiers, designers and builders, you can ask LiveChat for general advice, get recommendations on coatings systems across a range of substrates, request technical data, or check a product’s compliance with performance standards.

When it comes to paints and coatings, there’s very little David Jarvis doesn’t know. He’s been in the industry for four decades, starting his working life in paint and coatings customer service in the mid-'80s. Quickly rising through the ranks, he managed stores in several locations before becoming Store Manager of the Dulux Trade Centre in Taren Point, NSW.

Now, David puts his expertise to work as a senior member of our LiveChat team. Using the DuSpec+ online specification tool, architects, designers, specifiers and builders connect with David via LiveChat when they have questions or need expert advice.

David talks to clients about the unique requirements of their project and provides the best product recommendations. He also points clients in the right direction when they need technical datasheets or a specification for a full coatings system. He says customers love the convenience of specifying with DuSpec+.

“If I have a client specifying coatings for a shopping centre, they can go to DuSpec+ and search for a specification for the walls, cut and paste it into their project, and then that section is filled out,” David says. “Then they can look at the structural steel, populate that and so on. It’s a handy tool.”

David is experienced at juggling several enquiries, while always being sure to provide detailed and accurate responses. Some clients simply have a quick question, but others have more complex challenges requiring extra assistance and sometimes a chat on the phone.

“I can answer most questions and if not, I reach out to our wider specification support team to make sure I accurately resolve the client enquiry.”

David regularly speaks to the chemists in the Dulux lab, keeping his technical knowledge up to date. He also chats with Dulux representatives serving clients out in the field and reporting back on real-life examples of product performance.

There is great rapport among the LiveChat team, as they bounce ideas off each other to help solve specification queries.

“I really enjoy helping clients in LiveChat because it’s a friendly and accessible option. I like providing the right advice and knowing they’re going away happy,” he says.