Meet DuSpec+ Live Chat team member, Cindy Suen

DuSpec+ LiveChat is a quick, convenient way to connect with an expert for fast answers to all your product and project specification questions.

Designed to meet the needs of architects, specifiers, designers and builders, you can ask LiveChat for general advice, get recommendations on coatings systems across a range of substrates, request technical data, or check a product’s compliance with performance standards.

Busily responding to scores of LiveChat queries each day, Cindy Suen has discovered there’s always something new to learn in the world of coatings. While her current knowledge is almost encyclopedic, she’s always keen to attend training sessions to learn more about the latest innovations in coatings technology.

“Before I started my journey with Dulux, I didn’t realise how much there was to know about paint!” she confesses. “But the brain is a clever instrument, it will retain the information you use often. I can answer most common product specification questions on the spot.”

Cindy is certainly well qualified to assist DuSpec+ users with their questions and queries. She has worked for Dulux for six years, spending most of her time out in the field assisting clients with custom specifications for Dulux Acratex®. Cindy is a degree-qualified chemist with 15 years experience in environmental science.

Cindy mainly assists architects and designers who are engaged in commercial, industrial and infrastructure projects. She backs her advice with specifications for approved coatings systems that have been tried, tested and proven to perform.

“We don’t just receive questions about paint. We also get substrate-driven enquiries about Dulux Acratex®, Fosroc, Dulux Powder Coatings and our woodcare range including Intergrain, Feast Watson and Cabot’s. We support customers by providing approved systems and specification advice across the full Dulux product offering,” Cindy says.

Cindy likes to keep every client’s project moving forward, calling on her colleagues in the wider LiveChat team when needed.

“It’s great to be able to tap into other resources to offer an extra layer of knowledge. If we can’t solve a client’s issue on the spot, we always offer them a way forward, sometimes referring to them for a phone chat with a product or technical specialist.”